Retroid, the tech company behind the popular retro gaming handheld Retroid Pocket Classic, has issued an urgent notice to its U.S. customers, advising them to update their order details to avoid shipping delays or cancellations. The announcement, which has sparked confusion and concern among fans, comes just weeks before the device’s anticipated late-October launch.
In a post on X (formerly Twitter), the company shared a concise yet critical message: “Attention U.S. customers: Please review your Retroid Pocket Classic pre-orders ASAP. Updates required to ensure timely delivery.” The tweet, which included a link to a support page, did not specify the reason for the sudden request, leaving many to speculate about logistical hurdles.
[Embedded link: https://x.com/Retroid0fficial/status/1912862898168213798]
Sources close to Retroid suggest the move is tied to stricter customs regulations recently imposed on electronics imports to the U.S. A representative for the company later clarified, “We’ve identified discrepancies in shipping documentation for a subset of orders. To comply with new federal guidelines, we need customers to reconfirm their shipping addresses and payment methods.” The spokesperson emphasized that affected buyers would receive step-by-step instructions via email, urging them to act before the October 15 deadline.
The Retroid Pocket Classic, a nostalgia-driven handheld capable of emulating thousands of classic games, has garnered a cult following since its announcement in July. Pre-orders opened in August, with U.S. customers comprising nearly 40% of global sales, according to internal data.
What Customers Need to Do
- Check Inboxes: Look for an email titled “Action Required: Update Your Retroid Order.”
- Log Into Accounts: Visit Retroid’s official store portal to verify shipping details.
- Confirm Payment: Ensure card details are current to prevent authorization failures.
Failure to comply could result in orders being “put on hold indefinitely,” per the company’s FAQ. Social media reactions have been mixed, with some users praising Retroid’s transparency and others criticizing the short notice. “Love the product, but this feels last-minute,” tweeted @RetroGamer92, echoing sentiments from dozens of customers.
Retroid has since assured buyers that the device’s launch window remains unchanged and apologized for the inconvenience. Support staff are available 24/7 via live chat to assist with updates. For now, the company’s message is clear: Act fast, or risk missing out on the holiday-season delivery.
