Google has provided a solution for users who complain that files stored in its cloud storage service, Drive, have disappeared.
In recent days, there have been many complaints from users of the Drive application on their computers about the mysterious disappearance of files. Google later acknowledged the issue and announced that it would launch an investigation.
Google advises users of the Drive app on their computers not to click the option to disconnect account, move the app data folder, or delete it from the device.
Google has released a solution on its official website that can help recover lost files. This consists of several steps that users manually perform to try to recover their files.
Google recommends users to download the latest version of the Drive app for Windows or Mac OS from the official website and then launch the recovery tool in the app by clicking on the app icon in the ribbon menu or taskbar and then holding down the Shift key. Click Settings and select Recovery. "Restore from backup." Once the process is successful, the user will receive a notification saying “The recovery process has started” and all the recovered files will be placed in a new folder called “Google Drive Recovery”.
According to Google, users having difficulty recovering lost files can submit feedback to Google through the Drive desktop app using the hashtag #DFD84 and checking the box to attach a diagnostic log. Google also explains other ways to use the command line.