US company Salesforce announced on Tuesday that it has partnered with OpenAI, developer of the AI-based chatbot ChatGPT, to add the technology to its Slack business chatbot. He also said that he intends to bring this new technology to his various other projects.
The new feature aims to help Slack users quickly respond to messages from colleagues, and the app helps users use artificial intelligence search tools to find answers about any item or topic in discussions stored in the app and summarize channels or make users learn more about work-related topics. Link.
Adding ChatGPT is part of Salesforce's biggest advance in AI tools, with the company creating emails that sales can send to customers, an app that can answer customer questions, and building targeted AI tools for content marketing.
The company said that it combined artificial intelligence technology with ChatGPT technology to create its own technology called (EinsteinGPT), and Slack will support this new technology to help users summarize conversation topics and solve problems.
The move comes as tech companies equip their tools with artificial intelligence that can create new text, images and other content based on previous data inputs.
Salesforce CEO Clara Zee explained in a press release that advertising responds to the growing need for companies to adopt new technologies and that company data and artificial intelligence models will help them differentiate their offering.
Slack is one of the most popular communication applications used by companies for real-time communication between employees or with other companies, including text, voice, and video calls. The app has more than 18 million daily active users and is used by more than 156,000 businesses worldwide. The company said that the new feature will be available to Slack users in the near future.
Last month, Microsoft announced similar moves to support its AI-powered business communications app, Microsoft Teams, with the ability to write meeting summaries and take notes automatically.