The global popularity of Snapchat has made the popular social network a prime target for cybercriminals, and many Snapchat users may face the problem of having their accounts hacked. If you are facing this issue and cannot access your account, you can use any of the following methods to recover your Snapchat account:
1- How to recover your Snapchat account if your email and phone number haven't changed:
If your account information hasn't changed, use Snapchat's forgot password feature to reset your credentials. To do this, follow these steps:
- Open the Snapchat app on your phone and tap the Forgot password button.
- Snapchat will ask you if you want to confirm your identity via phone or email.
- If you select a phone number, a one-time code (OTP) will be sent to your phone number via SMS, and if you choose to verify your identity via email, you will receive a verification link in the email.
- Enter the verification code you received on your phone or click the verification link you received in the email.
- Update your credentials. Choose a strong password that contains letters, numbers, and symbols, and avoid passwords that are close to old words.
2- How to recover your Snapchat account if your email address and phone number change:
On your Snapchat account, when hackers change your details, they have full control over your profile verification link. The "forgot password" feature is not working. In this case, you should contact Snapchat Support directly by following these steps:
- Go to the Snapchat support page in a web browser as you will no longer be able to access it through the app after your account has been hacked.
- Go to the "My account has been hacked" tab. You will find different types of account hacking cases.
- Click on the option (I can't access my account) and then select (I think my account has been hacked).
- A contact form will appear, enter your username, phone number, email address and write a description of the hacking status.
- Snapchat should respond within five to 10 business days.
What if multiple accounts are hacked?
When a hacker changes your account recovery details, they control any incoming verification links that could help them access your other social media accounts.
In this case, seek help from legal experts and cybersecurity experts, and watch out for any suspicious activity on your social media accounts, banking apps, and emails.
Hackers can impersonate you and scam your contacts, so let your family, friends and other contacts know your account has been hacked. If a hacker threatens to reveal your private photos or personal information, seek legal help immediately.
Use a strong, long, and hard-to-guess password to avoid getting hacked again, and don't use your Snapchat password on other social media accounts. and enable two-factor authentication, which is an optional feature to protect your Snapchat account.