You can use the app (Facebook Messenger) on your Android phone to make text, voice, and video calls with your friends and family. However, some users are facing the issue of Messenger calls not ringing when friends call them through the app.
If you have the same issue, here are 7 solutions to help you:
1- Check your notification settings in the Messenger app:
You may have already turned off Messenger app notifications to avoid distractions that might prevent incoming calls from ringing the app. You can check it by following these steps:
- Open the Messenger app on your Android phone.
- Click on the three-line menu button that appears in the upper-left corner.
- Click on the Settings icon that appears in the upper left corner.
- Scroll down and tap Notifications and sounds.
- Enable all buttons that appear next to the Notifications option.
- Go back to the Messenger app and check if the issue is resolved.
2- Disabling the data saving feature:
If the Data Saver feature is enabled on your Android phone, this may be the reason why your incoming messenger calls are not ringing. To disable it, follow these steps:
1- Open the Settings app on your phone.
2- Click Network and Internet Options.
3- Click on the Data Saver option.
4- Deselect the button that appears next to the (Use data saver) option to disable the feature.
5- Close the Settings app and check if the issue is resolved.
It is recommended to switch from mobile data to Wi-Fi to improve internet speed. The phone's data speed at its current location may not be fast enough to make a messenger call from an Android phone. So try switching to Wi-Fi (if available) to see if that helps fix the problem.
4- Restart the Messenger app:
Forcing the Messenger app to stop and restart can help prevent incoming calls from the app from ringing. To do this, follow these steps:
- Long press the Messenger icon on your phone.
- Click the Application Information button.
- Click on the Force Stop option.
- Click the OK button to confirm.
- Close the App info window and restart the Messenger app to check if the issue is resolved.
5- Unlimited use of activation data:
If you want to enable the data saver feature on your Android phone without affecting the operation of the messenger app, you can allow unlimited data usage for the messenger app to ensure calls ring through the app. To do this, follow these steps:
- Long press the Messenger icon on your phone.
- Click the Application Information button.
- Click on the “Cellular Data & Wi-Fi” option.
- Turn on the switch next to the Unlimited data usage option.
- Close the Application info window and check if the issue is resolved.
6- Clear cache for Facebook Messenger:
Application cache stores all important information such as: your account credentials, application settings to improve application responsiveness during use.
You can clear the cache of the Messenger app by following the steps below to ensure that this solves the problem:
- Long press the Messenger icon on your phone.
- Click the Application Information button.
- Click Storage and cache options
- Click the Clear Cache button.
- When done, close the App info window and check if the issue is resolved.
7- Update the Facebook Messenger app:
If none of the previous solutions work, make sure that you update the Messenger app to the latest version. Newer versions of the app include bug fixes in the current version that may be causing this issue.