The free and exclusive service on Apple's website, and currently only available in the US, allows users to have a one-way video call with a member of the sales team — customers can see the specialist, but not the other way around. Get shopping tips, learn about offers from carriers, and finally make your purchase.
Apple promises that video sessions are secure, so it offers one-way video calls. You can see the expert and his split screen as he guides you, but the expert can't see you.
(Karen Rasmussen) Karin Rasmussen, Apple's head of online sales, said: "We are constantly developing new ways to provide customers with a personalized experience, no matter where they are, we will meet them to provide them with the best service. , so we team members enjoy communicating with customers Through personalized shopping services.”Let your customers know which iPhone is best for them with great videos and service.
Given the number of iPhone models that Apple currently sells on its website, with more than seven iPhone models on sale and in more colors than ever before, this new advisory service should confuse those who are at a loss to buy and cannot use it for store customers. .
Buy iPhone through the new service:
Customers can now visit apple.com/shop/buy-iphone and with just a few clicks contact our expert sales team for first-class service and advice on choosing the best iPhone model. Once you're signed in, you can compare features, colors, and sizes and find the best deal through Apple Trade In or your carrier.
Note: This service is available on the Apple website during business hours 7:00 AM to 7:00 PM Pacific Time.
Video Shopping with Experts is currently limited to Apple's iPhone division, and Apple plans to expand that offering, but the move may depend on how well it works with iPhones.
In addition to this service, Apple retail locations will continue to allow customers to communicate with professionals 24/7 via phone, online chat, or sign language.