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| What to do if a newly purchased Apple product is defective |
Each user loves to buy a new product, but if the product has flaws, then this joy will quickly pass. With Apple products, the problem is even bigger because the company's products are expensive.
On the other hand, Apple is known for the high quality of its products and they are usually flawless. But even in this case, the company can provide a high level of reliability regarding defective products.
It is obvious that when the MacBook has errors, whether the screen is not working or the butterfly keyboard is not working, it solves the problem of a large number of users.
In this article we will share with you all the information you need to know in order to deal with defective products and your right to exchange, return, refund or even repair the product.
But as we all know, these rules do not apply to all countries/regions around the world, but as long as your country/region has an official Apple Store or even a representative, you can expect to get it.
What to do if Apple products are defective
If an Apple product is defective within 14 days of purchase, it can be returned to the store. This is known as the 14-day return policy. Of course, this happens when the product has a manufacturing defect.
Of course, if the product is intact or the apparent defect is due to improper use, it will be difficult to return the product. On the other hand, some stores or outlets charge users a certain fee called right of return. But you can negotiate with the store.
In this case, if the product is defective within one month from the date of purchase, the user can exchange it instead of returning it. You need to make sure that you are buying from a store that has an effective long-term return policy.
The prerequisite for an exchange - or even a return - is, of course, that the product is indeed defective and in a condition of purchase, i.e. NS. It does not have any modifications or extensions installed.
If the product is defective after the exchange and return period, the only solution is to have it repaired. As we all know, Apple offers a one-year warranty against manufacturing defects, and you can order repairs from the Apple Store, authorized dealers, or the official website.
Apple offers a service called AppleCare in many countries around the world. This service allows the user to repair his phone at an Apple Center as if it was under warranty. That was after the first year of purchase. However, this service is not available in all countries/regions. It is also relatively expensive.
If the phone is damaged by the user, whether from a fall from a distance or any other reason, you will have to pay for the repair, but AppleCare will cover the repair of defects caused by improper use.