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| Facebook could not deal with Arabic and others |
Facebook has up to 3 billion users on its various platforms. Of course, not many people use English as the primary language to use these platforms. You can see the level of failure of the platform in dealing with foreign languages.
In fact, an internal Facebook search (published on the leaked “Facebook Profile”) revealed hate speech and fraudulent content in different languages, but the company did not ban it.
The Facebook platform supports more than 100 global languages, but the content monitoring team does not necessarily understand all of these languages.
Leaked documents show that the platform failed to identify hate speech in Pakistan. This is due to the reliance on the local Pashto language. Overall, these documents state that the platform cannot handle malicious content based on foreign language sharing.
As the leak showed, the platform is not pre-configured to track hate speech in some languages. If there is a problem with the language or country you are speaking, it starts immediately and the AI technology is trained to detect inappropriate content in real time.
Facebook could not process the language
The leaked documents also revealed AI training opportunities for priority languages. Just like the Oromo and Amharic languages which are spoken in Ethiopia due to the civil war in the country.
From 2016 to date, Facebook has invested $13 billion to improve the platform's language processing capacity to achieve the goal of protection and security. This amount can be small compared to the annual income of the company. In 2020, Facebook's sales will reach $85 billion.
The problem of language management arises in a country like India where 800 million users are connected to the Internet. The company has repeatedly failed to identify hateful content in the local Hindi language.
The same problem is repeated in the Middle East. In fact, Facebook relies on its content moderation team primarily based in Casablanca, Morocco. Although Arabic is a language, its dialects are very different.
This means that Moroccans may not easily understand the Gulf dialect or the Tunisian dialect. In addition, Facebook relies on a team of employees at Essen who are also responsible for monitoring Arabic content.
It should be noted that all the above information was obtained from the leaked company documents. It was leaked by Frances Hogan, a former project manager for the Citizen Security Team, and appeared on several news platforms.