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| Facebook suspends sale of Oculus Quest 2 |
Facebook has announced that it will temporarily stop selling its Oculus Quest 2 virtual reality headset because it has worked with the US Consumer Product Safety Commission to recall components for nearly 4 million devices.
After more than 5,000 users reported skin problems and 45 users sought medical treatment, the company voluntarily pulled out removable foam masks from these devices — an alert piece that sits around the user's eyes and nose and acts as a cushion between the eyeglasses and the face.
The agency said reactions included a rash, swelling, burning and itching. Refunds from Facebook are rare, and the US Consumer Product Safety Commission has not listed recalls from other companies.
Although Facebook is primarily seen as a software company, glasses are an important part of the spread of virtual reality technology.
In addition to glasses, Facebook has also spent years improving VR consoles and getting content creators to create games and other experiences for them.
“As more and more people enter virtual reality, we are receiving reports that very few Oculus Quest 2 customers have experienced skin problems after using the removable foam face covering,” said Boss, Head of Facebook Reality Lab Worth.
Facebook launched the Oculus Quest 2 in September, which is a smaller and cheaper version than its predecessor. The company first announced in December last year that quite a few users had skin problems after using the device.
Oculus Quest 2 has been discontinued
In April, the company released an update stating that its investigation found no contamination or incidentals in the manufacturing process. However, I have found that some substances commonly found in the manufacturing process can cause skin irritation.
She said: Although the level of these materials is lower than the industrial level. But out of great caution, we've changed our process to make it smaller.
Customers buy these glasses with a removable foam board, the price ranges between 300-400 dollars. This depends on the storage options. Accessories can also be purchased separately or as part of the package.
Customers don't have to send anything to the company, they can order a free silicone pad that fits on Facebook's foam surface.
The company also suspended sales of the Oculus Quest 2 for several weeks to allow a silicone case to be included when shipping to customers.
“We are committed to ensuring the quality of our products, the continued support and success of our developer community, and your safety and comfort are our top priorities,” said Bosworth. Free silicone lids are part of that promise.
From August 24, all VR glasses will be equipped with 128GB of storage instead of 64GB.