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| Microsoft is committed to repairing the Xbox Series X console |
A series of 40-page articles in the Microsoft Help Forum indicated that in some games, a group of new Microsoft Xbox Series X users had the unusual problem of disconnecting the new wireless controller in the platform. Form.
As a company spokesperson said, Microsoft appears to know the problem and is looking for a solution: We know some gamers may lose the connection between the new wireless controller and the platform, and our team is working. Active to find future updates. Solution to contain.
Although nearly 1,700 participants participate in the 40-page Microsoft Help Forum series, the scale of the issue is unclear.
Some people who reported the problem said that this issue only occurs in certain games, like Assassin's Creed Valhalla.
The video circulating about this issue doesn't seem to show the same issue as one clip shows the wireless joystick is not syncronized with the platform at all while another clip shows the joystick is connected but the input couldn't be sent.
Either way, Microsoft appears to be working on the problem. If you encounter an interruption while disconnecting from the console via Bluetooth using a Windows computer, you can download an update to resolve this issue.
Microsoft said: We have run rigorous quality assurance testing on all products and we're committed to providing an unparalleled gaming experience for our customers. We understand that some players may experience communication disruptions between the new wireless controller and the platform, and the US team is actively working to find solutions for future updates.
She added: We encourage our customers to follow the steps posted here or visit this site to help update the latest firmware for the gaming platform to get the best possible experience.