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| Top 5 Amazon Echo device performance issues and how to fix them |
Amazon offers a variety of speakers (Amazon Echo) that you can control using voice commands, as these devices can be used with Alexa voice assistant. However, sometimes there might be sudden issues affecting the functions of the device or the voice assistant is not acting on your behalf. Answer everything that is said.
Here are the top 5 performance issues with Amazon Echo devices and how to fix them:
The troubleshooting steps mentioned in this article apply to the Alexa app and Amazon Echo devices that support Alexa Assistant, including: Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show.
1- The problem of not responding to voice commands:
Sometimes when you issue a voice command, you will find that the Alexa voice assistant and the device (Amazon Echo) are not responding, or the assistant replies, “Sorry, I don't know” or ““ Sorry, I have a problem now. Please try again later. If so. ” Then, you can use one of the following methods to solve this problem:
- Ensure that your device (Amazon Echo) is connected to the Internet.
- Press the microphone button at the top to make sure the device's microphone is on.
- Make sure your smartphone and Amazon Echo device are connected to the same Wi-Fi network.
- Then, if the device does not respond to your voice command, try changing the alarm and retry the command.
- If none of the above steps resolved the issue then restart the device.
2- The problem of playing music on the wrong device:
If you ask Alexa to play music on your Amazon Echo at home but an unexpected device responds, for example: You want to play music on the device in your room, but the answer comes in the kitchen, you can try the following software solutions:
- Create a group for smart home devices in the application: With this step, you can control the devices with simple commands by adding compatible devices to the group. When you add Echo devices to your smart home kit, you'll see Alexa Work voice assistant smarter than you want them to.
- Make sure to set the correct Echo device as the default speaker in the Alexa app settings on your smartphone.
- Name your device (Amazon Echo) exactly.
3- The problem of not playing music:
If Alexa is unable to play music through Spotify or another streaming service, do the following:
- Check your Wi-Fi connection.
- Reduce congestion on your Wi-Fi network by disabling any network devices that are not currently in use.
- Restart the Echo device.
- Restart the router.
4- Echo device did not find a problem with the app:
If you are adding a new Echo device but Alexa cannot find it, please follow the steps below.
- Follow the steps to set up your device online by going to the Alexa page on Amazon and setting up from there.
- Restart the Alexa app on the phone.
- Restart your Echo device.
- Make sure your smartphone and Echo device are connected to the same Wi-Fi network.
5- No connection problem:
Echo devices can replace personal phones. If you find that the device cannot make calls when issuing voice commands, you can try one of the following solutions:
- Make sure your contact details are correct.
- Check the device's internet connection.
- Restart the Alexa app on the smartphone.
- Update the Alexa app on your iPhone or Android phone.
- The contact name is spelled correctly.