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| British Airways is testing an independent electric chair |
British Airways has announced the launch of independent electric wheelchairs at JFK, the sixth largest congested airport in the United States, to understand how to assist travelers with special needs while traveling.
British Airways is the first airline in North America to fully test electric vehicle equipment, as it remains the airline of choice for customers with invisible and hidden disabilities.
With nearly five million customers requiring additional support each year to travel with British Airways, the company is looking for new ways to provide a seamless travel experience, including autonomous driving and self-driving, as well as electrical engineering from Japan's technology company Whill.
Although the chair does not break a speed record, it uses anti-collision technology to prevent collision and other people from entering and allows customers to move from the airport without the assistance of the personnel present at the station and make their first choice anywhere in the destination airport.
The wheelchair can be transported safely without assistance from the airport support team, and is currently responsible for escorting the customer through the boarding gate during the review phase.
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(Ricardo Vidal), British Airways chief innovation officer, Ricardo Vidal, said the company is testing standalone mobile devices as a direct response to customer feedback, saying: “Our customers are telling us they want more independence and control over flights across the airline. So we make sure that we try to use these devices for self-monitoring. Our customers have responded to the latest transportation technology in a real airport environment. "
British Airways has invested in several initiatives to encourage more disabled travelers to travel, and the company announced that it will continue to conduct tests at Heathrow before transferring its seats to other airports.
The experiments are part of the airline's ongoing five-year plan, which will cost 6.5 billion pounds (about $ 8.3 billion) to improve the customer experience.